COMPLAINT FILED 5/27/2025
Dirk G
Vehicle was purchased via proxy bid on 4/23/2025 at Manheim Seattle. It was listed as a perfect 5.0 Auto Grade with what appears to be a Manheim Xpress condition report. It left the auction on 4/24, and upon arrival, was placed in our shop immediately. I filed an arbitration claim on 4/28/2025, after the vehicle was inspected and found to have undisclosed body damage, subframe damage, and oil leaks (claim # 16973102). I received a phone call from Teresa on Monday, 5/19, saying the claim was approved, and she wanted to keep me in the unit, which I asked her to unwind the purchase, which she agreed to do. She called me back on 5/21/2025, stating she was wrong, and that there was no claim, and Manheim would not be taking the car back. Her statement was that announcements were on the bill of sale paperwork and that I should have seen them after I purchased the car, and that there were announcements on the block. For these reasons, the unit would not be arbitrated. However, she is incorrect- 1) any announcement on the auction block should have kicked my proxy bid, which it did not. 2) With this damage, how is this unit a 5.0? The vehicle needs a new front and rear bumper, and passenger 1/4 panel repaired (in addition to the oil leaks and subframe damage). Manheim Xpress inspections guarantee the condition of the unit- not a 5.0. Units with subframe damage are considered “structural”, are they not? A BOS announcement does not qualify a 5.0 CR. There are no announcements in the original listing. 3) The vehicle was arbitrated in a timely fashion and should be unwound. Please revisit this arbitration claim and unwind this deal. Thank you.
Last 8: L5042455
Date of issue: 04/23/2025
Auction Contact: Teresa Montoya
UNRESOLVED
